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“The purpose of this letter is to express our appreciation for the work you just completed on our foundation. I have been impressed by the total professionalism at every step of the process, from your first visit to assess the problem to completion of the project. You inspired confidence and explained the job required clearly and completely, keeping in contact as the project progressed so that we were consulted and informed at every stage of the work. Your workers were competent, polite, hard working and safety conscious and left the side at end of each day clean and tidy and ready to begin promptly the next morning. No time was wasted. But probably what impressed me most was your attention to detail and your willingness to go that extra distance to make sure that we were 100% pleased with the end result. I would heartily recommend your firm to anyone looking for a contractor who conducts every aspect of the work with the highest degree of professionalism and respect.”
J. D. "For the record, I want to report on the outstanding work we feel privileged to have experienced during two separate jobs, in two different locations My husband and I especially appreciated and valued:
Ottawa Structural sets an exacting standard in their work."
N. J. “Thank you for an excellent job, and for superior customer relations. I wish all contractors maintained as professional and courteous an attitude as your people did, without exception. If the opportunity arises, I will be happy to do business with your company again.”
A. M. "We were impressed with the quality of the work done. We were also impressed by the crews doing the work. All were pleasant, polite, careful and friendly."
J & C. F __________________________________________________________________________________ “Rarely does someone sing the praises of their contractor. In my limited experience, most people have contractor-horror stories to share. But after dealing with your company, I am pleased to report otherwise. Your company promptly addressed the longstanding structural problems in my new house with expertise and the utmost professionalism. I am a happy client, Mr. O’Neill. A happy client, happy to refer your services to others who may require them.”
S. E. “We would like to express our sincere appreciation and thanks to all of those who worked on the repairs to the foundation of our home. Everyone was very professional and thoughtful in their approach to the situation and we were very pleased with how careful they were regarding the minimum of mess and disruption created during the entire period. They were all very courteous and polite and left things as tidy and clean as possible after each work period.”
L.V. H.
& G. H. “We are very pleased with the service we have already received from you and look forward to the actual project. On the basis of what we’ve seen to date, we are quite sure that we will be writing an appreciative letter to the Better Business Bureau when the contracts are finished.”
G. & I. W. “Please be advised that it is not often that I feel compelled to comment on any service for which I have contracted, however there are exceptions. Good service is expected from any service provider; however all too often the only comment an employer hears from the field are complaints about his employees or about the quality of work performed. It was apparent from the outset that your company’s reputation did in fact speak for itself. You see, OSR Services Ltd. came highly recommended to us by a number of persons involved in the construction field. I would like to end this short note formally thanking you for a job well done. My wife and I were very impressed with the service rendered by your company, and we wish to assure you that we will not hesitate to recommend OSR to anyone who may require your services.”
C. M. “This is your well-deserved chorus of praise from two very satisfied clients. You and your company were everything we had hoped for, as a result of your most professional presentation. This was a fairly complicated project involving underpinning the corner of our house and excavating the whole perimeter to install a drainage system with insulation. Your team was competent, conscientious, organized, clean, tidy, friendly and extremely helpful. They ensured that the contract was not only fulfilled, but exceeded. We hope not to need your excellent services again, but if we do we shall not contact anyone else.”
T. & V. K “We would like to express our complete satisfaction with the patio and repair work that you have just completed for us at our house; it was done beautifully, professionally, and, just as you promised, the job site was thoroughly cleaned up afterwards. You set and live up to the highest standards of your trade. But, you do more, much more. This was the second time we had dealt with your company. The first time had been for some water leaks in our basement, and this time we turned to you for some beautification project. As a Business Professor, I will continue to tell my students about the way Ottawa Structural Residential Services actually makes customer service a way of doing business, beyond the slogans that so many companies use.”
J. S-M, Ph.D.
& R. S-MC “From the outset, the professional approach of this team made us realize that we were in the hands of experts, who had our best interests at heart. A major concern for us was cost. We were provided with a cost estimate early in the process, and we are pleased to say that the contractor stayed within his estimate. There were no cost overruns. We particularly want to praise the team of workmen who did the actual repair work. From the Project Supervisor to the labourers who did the digging, they were a dedicated bunch of workers. They were friendly, worked steadily and took pains, even with the little things, to do a good job. This is the first time we have ever written such a letter, and we want you to know how satisfied we are with the work of Ottawa Structural Residential Services Ltd.”
H.M.C. & R.V.C. We hired Ottawa Structural to do repairs to the foundation of our house. We hired the company after a long search, and are very pleased that we found it. Unlike our experience with some other companies, personnel at Ottawa Structural returned our phone calls promptly, showed up for appointments, and gave estimates and quotes when they said they would. Everyone with whom we dealt at Ottawa Structural was courteous, professional and prompt. The work was explained clearly, all our questions were answered, and both before and after our signing the contract, the President, Vice-President and site manager always had time to talk with us about the job. Workers were polite and respected our living space, the site manager was organized, trustworthy and talented, and the job was done within the promised time to very high standards. And everything was left as clean as it started. Personnel of Ottawa Structural made this experience, which could have been quite difficult, much easier. I have no hesitation in recommending Ottawa Structural Residential Services Ltd. to other homeowners.
E. S. “I came to your company through a combination of the yellow pages and a vague comment from a co-worker that he thought you did an embassy near his place in Sandy Hill and he had heard you were good. I was very impressed with your staff. The gentleman in charge at the house was communicative, responsive, professional and tidy. Finally you completed the work in the time and budget allowed. All in all, this was one of the least painful experiences I have ever had with a contractor in the course of renovating my home.”
K. E. “I wish to take this time to say that my wife and I are extremely pleased with the work performed. We would not hesitate to recommend your firm to others requiring similar work. I was extremely pleased that your employees not only solved the immediate problem, crack in the basement wall; identified a situation, partially blocked weeping tiles, that would have caused problems in the future but also recommended a cost effective solution.”
J. B. “We would like to thank both your staff and yourself for the outstanding job done in waterproofing and re-pouring of our basement floor. Everyone from your receptionist, the on-site staff, and the construction manager to yourself proved to be extremely professional. Your team did what they said they would do by scheduling the dates we need to answering our questions on-site and bringing in other expertise when we looked at making additional changes. When we set out to have our basement waterproofed we had concerns with doing the job on the interior. After speaking with CMHC (Canada Mortgage and Housing Corporation), they told me if we chose Ottawa Structural we would not be disappointed and we’re not!”
K. & M. P. “I am compelled to write to commend the work done by the tradesmen assigned to perform the work that was recently done at our residence. Not only were we impressed with the craftsmanship exhibited by these tradesmen, but we were extremely pleased by their polite, friendly, and cooperative deportment. Each evening they took great care to store their tools neatly, rinse the driveway, and ensure that there was a temporary walkway for access to the house. Indeed it is rare to encounter employees of this caliber and they should be applauded. Thank you for a job well done.”
C. O. “I want to thank you and your company for the truly excellent work you did in correcting the foundation leaks in my house. The work was more complicated than originally expected, and I appreciate the fact that you persevered until there are no known problems left. I will be more than happy to recommend you (or act as reference).”
D. C. O. "The Council asked me to convey to you and your professional workers its most sincere thanks for for a truly professional and impeccable work of the highest quality." "The Council would not hesitate in retaining your services again if needed or to recommend your services to any organization looking for expert work in this field."
Charles-Emile Caron, secretary
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