Are you a member of the Better Business Bureau?
We are a proud member in good standing of the Better Business Bureau. We work
very hard to exceed their high standards and our own, and because of this, a
large percentage of our work comes to us through word-of-mouth referrals from
past clients.
My basement is unfinished and I rarely go down
there. Why should I bother fixing it?
There are a number of reasons, including avoiding further damage to your home
and contents, sustaining your property value and potential for additional living
space. Equally compelling are the potential risks a wet basement could pose to
your health.
Canada Mortgage and Housing Corporation has an
excellent publication:
About Your House, Water damage, mold and house insurance
I am going to be selling my house soon. Should I
fix the problem before I sell it?
Definitely! A wet basement can become a "deal breaker" Professional real estate
sales people will tell you that it's much better to alleviate all problems
before you list your house for sale.
You will be required to complete a
"Seller Property Information Statement" which contains
questions about your house. Under the heading, "Improvements and Structural",
question 7 asks, "Are you aware of any moisture and/or water problems?".
Potential buyers like to purchase homes that have been cared for....they don't
want to buy problems. If they are prepared to buy your house with a basement
problem, you can be sure that an overstated repair cost will be used to lower
your sales price. Failure to disclose information could result in a lawsuit.
How
much is it going to cost to have my basement fixed?
The cost is directly related to
the amount of work needed, i.e. men, materials, equipment, permits,
plans, etc. For this reason, the cost for small jobs will be
in the hundreds while larger jobs can be several thousands.
Our estimator will recommend the most practical and economical
solution for your specific problem.
Absolutely! Our estimator may be able to offer you the option of having repair
work done from the exterior. If that's not possible or practical, we can solve
the problem from the interior with a minimum of disruption to your living space.
What happens if the problem comes back after you
do the work?
We stand behind our work with written, transferable guarantees. Once you advise
us of a problem, our service representative will thoroughly review your file and
ask you some questions to help determine the cause and necessary steps to
correct it. With more than 20,000 (and counting), dry basements and happy
customers, we continue to grow our company, one satisfied customer at a time -
putting service first - it's been that way since 1979.
Can I just fix one small area?
The short answer to that is yes. Unlike some waterproofing contractors, we won't
try to pressure you to waterproof the entire basement. If we determine that you
will continue to have problems without doing so, we will advise you, but it's
your CHOICE, it's your house. We won't recommend an expensive weeping tile or
pier solution if all you need is a foundation crack repair, nor will we offer
you a bandage solution at a low-ball price, leaving you with a problem that will
recur a few months later.
I saw some waterproofing stuff at the hardware
store. Can't I just fix it myself?
The products at local stores, made for the (do-it-yourself) market, tend to
produce limited results. As a professional waterproofing contractor we have
access to specialized industrial products which are not available to consumers
because they require product specific training and tools and safety awareness.
We've had hundreds of homeowners and contractors call us for help after they've
invested blood-sweat-and-tears not to mention considerable time and dollars
trying to correct a foundation problem by themselves.
We have a limited number of products which we endorse and sell to the homeowner.
How do I pay for the work?
We accept cash, personal cheques, money orders
and credit cards (Visa, MasterCard).
Can anybody be a waterproofing contractor?
Unfortunately, yes. There are no barriers to stop any self-proclaimed handyman
with a truck, a cell phone and enough money for a yellow page ad, from calling
himself a waterproofing contractor. Now that the average teenager can produce a
splashy website for pennies, the task of identifying the professionals from the
amateurs is even more difficult.
Over the past 28+ years, we've seen dozens of new waterproofing contractors make
a big noise in our area, only to quietly disappear a few months or years later,
leaving homeowners with useless long-term guarantees and unresolved service
issues. The hardest hit have been, and continue to be seniors, who have reported
hard-sell aggressive sales tactics, bullying and threats.
Please, check with your local Better Business Bureau to see if a company is in
good standing, length of time in business, registered owner of the company. Ask
to visit your contractor's office (even if you don't intend to); you'll quickly
find out if they are operating from a cell phone or their apartment.
THESE ARE WORTH READING:
Get
It In Writing!
Hiring a Contractor to work in or on your
house???
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